CompuCom Help Desk Support Technician in Wickliffe, Ohio

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Ref No.:

18-01172

Location:
Wickliffe, Ohio

Did you know that Gartner positioned e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today!

This position requires an established Support Technician who can triage, diagnose, and resolve customer issues remotely in a wide variety of environments. Requires attention to detail and ability to connect with customers to build strong working relationships. Communication with all relevant stakeholders about issues and outcomes is essential for success in this position.

Overview:

  • Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets

  • Provide system documentation maintenance and review in various ticketing systems

  • Communicate with customers as required, keeping them informed of incident progress, and notifying them of impending changes or agreed outages

    Qualifications:

  • 3+ years of IT support relating to technical issues involving Microsoft’s core business applications and operating systems

  • Basic technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security

  • Basic remote access solution implementation and support: VPN, Terminal Services, and Citrix

  • Experience with Remote Management and Monitoring (Kaseya, Connectwise, Webroots and/or Labtech a plus)

  • Basic knowledge and support of disaster recovery solutions

  • Experience working over the phone to resolve customer issues

  • Must have a good attitude and work ethic as well as strong problem solving skills

  • Ability to work independently with minimal supervision, as well as work in a team environment

  • Ability to learn & support new technologies quickly

  • Ability to prioritize work quickly in order to deal with the most pressing issues, yet still keep all customers satisfied with the overall level of support

  • Basic knowledge and understanding of Apple products, programs and support desired

    W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™ Supports Equal Employment Opportunity* e at http://www.excell.com/ X at http://www.excell.com/ cell at http://www.excell.com/ ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com at http://www.excell.com/ .