House of Blues VIP Membership Sales Manager in Cleveland, Ohio
The Role: Oversee and manage Foundation Room and the VIP Music Hall sales team. Generate Foundation Room Membership revenue by acquiring new sales and maintaining a consistent working relationship with current Foundation Room Members for renewal sales. Generate VIP upsells in the Music Hall.
Essential Functions of the position include:
Actively solicit new and renewal business opportunities by conducting effective sales calls, outside sales calls, presentations to current and potential members, and conducting site inspections.
Negotiate and close Foundation Room Memberships and VIP Music Hall sales.
Generate revenue via prospecting new leads, renewing current Members and prospecting lapsed memberships.
Optimize all Music Hall inventory for upsell opportunities.
Monitor change in all industries and develop strategies to sell Memberships and VIP upsells.
Achieve monthly / quarterly sales goals and yearly budget goals.
Network with existing Members and VIP clients to develop referrals and maintain a high retention rate.
Oversee all Member and VIP upsell communications and marketing initiatives.
Consistently entertain and work in the Foundation Room and Music Hall to generate new business and maintain a good relationship with the existing Members and VIP clientele.
Assist in coordinating all Member events including quarterly marquee party.
Become involved in outside organizations that can directly affect your sales.
Attend local trade shows; participate in sales blitzes and other off-site sales efforts.
Oversee day to day operations of Foundation Room Coordinator, Concierge and VIP Hosts.
Work closely with Director of Operations in Foundation Room for all Member and VIP client’s activity.
Responsible for Foundation Room and VIP sales teams in achieving their goals.
Maintain office/vacation schedules for sales and VIP team.
Liaison between VP of Sales, General Manager and VIP Services team for all communications and company directives.
Attend weekly sales meetings, marketing and Foundation Room operation meetings.
Have a working knowledge of the operational department and their responsibilities in Foundation Room and Music Hall to ensure maximum Member and VIP clientele satisfaction.
II. Sales Strategies and Reports
Effective communication of strategies, priorities and goals through sales meetings, performance appraisals, annual reviews and meetings with VP of Sales and General Manager.
Maintain accurate daily office procedures and reporting.
Assist in communication with all venues regarding potential business / clients.
Ensure all accounting paperwork is accurate, responsible for collecting all Membership and VIP client monies, handle all invoices / receipts.
Oversee all projects given by General Manager and VP of Sales.
Comprehend all reports from Salesforce database.
- Demonstrate local Cleveland relationships and contacts.
·Express a positive attitude and objective viewpoint in all circumstances.
Maintain organization skills and focus on assigned tasks/goals.
Take creative risks to enhance revenue.
Behave professionally to maintain / enhance positive image of House of Blues.
Ability to sell a non- tangible product.
Show respect by considering the rights and dignity of others rather than self.
Communicate assertively in a non-aggressive, candid manner.
Able to maintain a flexible work schedule to accommodate business needs.
High School diploma.
Minimum of seven years Directors experience overseeing a team of Manager level employees.
- College diploma.
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Generous vacation, healthcare and retirement benefits are just the foundation of supporting our full-time, global workforce of more than 10,000. We offer continuing professional development in addition to tuition reimbursement. We also provide paid time off to bond with a new child (plus a bonus to help with expenses); paid time off to care for a sick child and to volunteer for causes that are important to you. Plus, working for the world's largest live event and ticketing company means you'll have access to concerts, festivals, sports games and other events through our exclusive employee ticket concierge.
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