House of Blues Restaurant Host in Cleveland, Ohio

Job Summary:

Responsibilities:

  • Understand the HOB Hospitality Zone

  • Greet all guests promptly and courteously in a professional manner

  • Control the flow of guests coming into the restaurant and those who are waiting for a table

  • Obtain guests’ names, number in party, physical description, arrival times and any needs for children when applicable

  • Direct guest to an appropriate location when on a wait

  • Utilizing the HOB reservation system, estimate and quote accurate wait times for tables

  • Show guests to tables, place menu in guest hands, wait for guest to be seated before leaving the table

  • Anticipate and respond to guest needs (guest satisfaction)

  • Market current and future shows, menu items and retail by placing all marketing literature on dining tables

  • Properly answer guest questions regarding the menu, music hall, events, related art, music, history and artists appearing at the House

  • Thank each guest for visiting the House and invite him/her to return in a friendly and sincere manner

  • Communicate to door host, kitchen and Manager on Duty the wait time, parties of eight (8) or more, and any planned special event; any and all information is necessary to ensure proper flow

  • Communicate to kitchen when large parties and special event parties have been seated

  • Keep host area clean and organized throughout the shift (shift mechanics)

  • Keep floor in host area free of spills, food, trash or other obstacles

  • Polish and clean all entry door windows throughout the shift

  • Maintain HOB safety and sanitation standards

  • Assist other employees and departments as needed (teamwork)

  • Adherence to standard operating procedures

  • Required to occasionally work Special Events that are scheduled throughout the venue

Qualifications:

Required:

  • High School Diploma

  • Working knowledge of restaurant operations, seating procedures, guest relations, problem solving

  • Skill in diplomacy, handling multiple tasks, verbal skills, organizational skills, and interpersonal skills

  • Ability to diffuse possibly volatile situations with tact and diplomacy

  • Ability to seat guests in a high volume restaurant at a pace that maximizes efficiency of service and performance of overall operations

  • Ability to adhere to the HOB uniform and appearance policy

  • Efficient in basic computer skills

  • Flexible availability- Position may require days, nights, weekends and holidays

Preferred:

  • High skill level of Open Table and/or other reservation software

  • Point of Sales (POS) knowledge, preferable MICROS

  • Previous Customer Service/ Host experience

  • Skilled in interpersonal communication and teamwork

Physical Demands/Working Environment:

  • Working environment is fast-paced, often loud and stressful

  • Position requires extended periods of prolonged standing and working on your feet

  • Must be able to lift or move up to 25 lbs using proper lifting techniques

About Us

Named us as one of the Top 40 North American companies in attracting and keeping top talent by LinkedIn, Live Nation is the global leader in live entertainment and ticketing, and we offer a world of opportunity. Our Ticketmaster team doesn't just embrace new technology, we develop ground-breaking software and applications to support our world-leading ticketing platform. Our mix of legendary and brand new venues and restaurants, including the House of Blues, offer an array of hospitality careers. And our unparalleled roster of artists are supported by diverse professionals in all facets of finance, marketing and other corporate operations.

Generous vacation, healthcare and retirement benefits are just the foundation of supporting our full-time, global workforce of more than 10,000. We offer continuing professional development in addition to tuition reimbursement. We also provide paid time off to bond with a new child (plus a bonus to help with expenses); paid time off to care for a sick child and to volunteer for causes that are important to you. Plus, working for the world's largest live event and ticketing company means you'll have access to concerts, festivals, sports games and other events through our exclusive employee ticket concierge.

There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.