Nestle Business Solutions Specialist (SAP PA/OM) in Cleveland, Ohio

We are Nestl s GLOBE Team - a global IS/IT function with operations strategically positioned in the locations of our different Nestl businesses across the U.S. We follow the sun as a shared service for the entire Nestl network and we re driven by agility to provide the most effective and efficient level of technical service. Together, we are the largest SAP implementation in the world, and with operations in 191 countries, our systems and opportunities are excitingly complex. It is about thinking big.

As a Business Solution Specialist this position provides on-going SAP support in the areas of Roles\Security and Personnel Area/Organizational Management (PA/OM). You will collaborate with business partners, support ticket resolution, troubleshoot access and roles issues, provide interface support, and the configuration of the Enterprise Structure & Personnel Structures (i.e. Company Code setup, Personnel Area, Personnel Subarea, Employee Group & Employee Subgroup creation). You will also initiate Role Design Specifications (RDS) on behalf of Human Resource Information System (HRIS), and monitor processes from creation of request to implementation, including testing and documentation. This position is located in Solon, Ohio, which is a suburb of Cleveland.


  • Personnel Area/Organization Management (PA/OM)

  • Write functional specifications, develop appropriate test scenarios and scripts, analyzes test results, documents process and system problems, and works with the technical team to resolve issues

  • Troubleshoot interfaces and resolves any problems or issues, works in collaboration with offshore development team

  • Provide on-going production support and resolve tickets within specified SLA

  • Provide on-going support with Employee Self-Service transactions (Addresses, Bank Details)

  • Roles/Security

  • Collaborate with Security, Shared Services Roles and Reporting Teams for granting roles to new users, making changes for current users, and ensuring that the access is correct

  • Perform technical analysis and troubleshoots tickets associated with roles and security issues

  • Run Separation of Duties (SOD) reports and works with Shared Services to correct any discrepancies


  • Good general technical specification, configuration and general HRS understanding/knowledge for the primary process stream / functional area

  • Full life cycle experiences for a major HR solution (from Concept/Selection to Sustain)

  • Project Management skills; Co-ordinate all deployment initiatives within the project and ensure relevant issues are communicated, addressed and resolved. Proactively manage changes in project scope, identify potential crises, and devise contingency plans

  • Can define and establish scope of a project, and coach others to do the same




  • High School Diploma or GED Equivalent Required

  • Bachelor s degree from an accredited college or university preferred


  • 3 plus years of experience with SAP HR required

  • Extensive knowledge/understanding of HR processes, solutions, and integration preferred

  • Experience leading continuous improvement projects preferred

  • Experience working with SAP SuccessFactors preferred

The Nestle companies are equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran

Category: IS/IT, Nestle Globe