Giant Eagle, Inc. Door Greeter Loss Prevention (FullTime) Willoughby Commons Giant Eagle in Willoughby, Ohio

Position Title Door Greeter Loss Prevention (FullTime) Willoughby Commons Giant Eagle

Employment Status Full-Time

About Us Giant Eagle Inc., ranked 35th on Forbes Magazine's largest private corporations list, is one of the nation's largest food retailers and distributors with approximately \$9.6 billion in annual sales. Founded in 1931, Giant Eagle, Inc. has grown to be the number one supermarket retailer in the region with 417 retail locations throughout western Pennsylvania, north central Ohio, northern West Virginia and Maryland.

Team Members who work for our flagship banner, Giant Eagle, are continually redefining and improving the supermarket shopping experience. We're creating a destination where customers find high-quality foods and convenience-oriented services, along with some pleasant and unexpected surprises as we try new things and roll out new ideas. You will be part of a growing team that emphasizes building lifelong relationships with our customers by focusing on understanding and exceeding their needs.

Supermarket Location Willoughby Common

Department Name Misc Support Services

Street Address 36475 Euclid Avenue

City Willoughby

State OH

Zip 44094

Reports To District Manager, Loss Prevent

Career Site Posting Option: Store Hourly

Requisition ID 84332BR

Position Summary Serve as store ambassador to customers entering and exiting the facility. Observe and report suspicious activity deterring the potential theft of product by implementing enhanced customer service skills

Job Responsibilities

  • Greet each customer as they enter the facility. Thank each customer as they leave the facility

  • Observe persons entering or leaving the facility for suspicious activity.

  • Communicate effectively with the District Loss Prevention Manager and Store personnel including Store Leadership and department Leads.

  • Create daily reports of activity

  • Support customers with purchases if necessary

  • Provide appropriate responses to customers questions regarding store layout , ad, sampling, etc.

  • None

    Education and Training Required

  • High school diploma or equivalent

    Education and Training Desired

  • High school diploma or equivalent plus up to 18 months of additional training

    Experience Required

  • 0 to 6 months

    Experience Desired Experience in a customer service environment with extensive customer interaction

    Age Requirement

  • At least 18 years of age

    Shift * Retail Shifts *

    Competencies Required

  • Adaptability

  • Customer Focused

  • Gets Things Done

  • Interpersonal Skills

  • Problem Solving

  • Respect for Self and Others

  • Composure

  • Computer Skills

  • Continuous Learner

  • Open to Feedback

  • Written Communication

    Work Environment

  • Inclement weather (hot/cold, snowy, rainy)

  • Normal store environment with no continuous exposure to extreme temps, dust, etc

    Physical requirements

  • Carrying Up to 25 pounds

  • Lifting Up to 25 pounds

    Equipment Used

  • Calculator

  • Computer

  • Copier

  • Fax Machine

  • Printer

  • Telephone

  • Carts

  • Compactor

  • Electric wheelchairs

  • Stanley Doors

  • Trash compactor

  • WalkieTalkie