RR Donnelley Solution Architect in Westlake, Ohio

Solution Architect

Tracking Code


Job Description

The Precision Dialogue Solution Architect (SA) must come up with the overall vision that the cross-platform applications or software will fulfill. The SA will ensure that the multiple platforms are working together properly based on the needs of the client. The SA will work with platform architects (e.g., database, application, interaction, and business intelligence), developers and other team members to execute a plan that turns that idea into a reality across the multiple platforms.

The SA has a well-developed business sense and can understand how a particular solution fits into the overall needs a company has. The SA is not involved in coding but has a strong understanding of coding concepts to understand the capabilities and/or limitations of the various platforms. The SA should understand which platforms/technologies are best for the client’s needs. A SA should be an excellent communicator as the individual will be required to participate in a pre-sales role and will be the face of the technical teams with the client.

Required Skills

Primary Responsibilities

  • Oversee all areas of the marketing technology solution across platforms to support data management and enhancements, insights, interactions, and integration of various tools required for business objectives

  • Work with business stakeholders, developers, and other disciplines to understand business needs, design effective solutions, and ensure the successful delivery of the solution

  • Continue on with client and solution past implementation and oversee support and enhancements

  • Ensure solution meets performance criteria, customer SLAs, and compliance policies

  • Develop discovery session questionnaire for new client

  • Lead requirements gathering and deliver business requirements document to the client

  • Develop solution design document illustrating how the various platforms will work together to meet the client requirements with continual updates to unsure documentation is updated

  • Work with architects to ensure the functional specifications align with the overall solution design

  • Work closely with project and account management and is the voice of the technical teams

  • Responsible for the integration and user acceptance test plan for cross-platform testing and solution sign-off

  • Evaluate and minimize risk to the solution

  • Provide recommendations to management to assist the decisions on proposed investments/solutions

  • Support sales team with solution scoping, presentations, demonstrations and use of project estimating tools

Additional Responsibilities

  • Live the Precision Dialogue values each day

  • Client focus: We work for them

  • High performance: We must be better

  • Responsibility: Take it & own it

  • Trust & respect: Earn first, convey second

  • Teamwork: Essential to fulfill the promise

  • Travel as necessary

  • Continually learn, engage, and contribute

  • On-call support may be required depending on client needs

Required Experience

  • Proven ability to architect cross-platform, complex solutions

  • Platforms include database, marketing automation, business intelligence, analytics, big data, and applications

  • Excellent communication skills (oral/written)

  • Excellent interpersonal skills

  • Ability to work effectively with non-technical personnel

  • Ability to work effectively in a team situation with developers

  • Excellent strong problem solving abilities and ability to work independently to resolve complex issues

  • Experience with project management methodologies delivery

  • Bachelor's degree from a four-year college or university, or equivalent technical training

Job Location

Westlake, Ohio, United States

Position Type


Employee Referral Bonus eligible