AAA Motor Club Customer Service Specialist II - Solon, OH - part-time in Solon, Ohio

Teamwork. Integrity. Dedication.

Together, we make a difference.

If you are career-minded, service driven, and seeking a reputable and stable organization, you’ve come to the right place! AAA East Central is a member service organization affiliated with the national AAA network. With offices across the U.S., we’re united by a common mission and common values of excellent member service.

We’re currently seeking an energetic, driven, and detail oriented individual to join our team in a Part-time (25 hours per week) customer service & sales role at our Solon branch office. Applicants must be available Monday through Friday, 9:00 am to 6:00 pm, and Saturdays 9:00 am to 2:00 pm. .

Responsibilities include:

  • Greet and provide Legendary Service to everyone who enters the office;

  • Using your US geography knowledge and the training we provide, you'll provide guidance to "road-trip" travelers by creating AAA TripTik® Travel Planners, marked maps and destination information;

  • Achieve monthly goals for product and service transactions, such as AAA Member Rewards Visa Signature® Card applications, membership automatic-renewal enrollments, and customer referrals for insurance product quotes;

  • Identify cross-selling opportunities and recommend complimentary products and services, such as discounted theme park tickets, special attraction tickets and movie theater tickets;

  • Accurately process payments provide accurate change and receipts;

  • Issue passport photos;

  • Balance & reconcile cash drawer;

  • And numerous other activities that contribute to the overall smooth operation of the branch office.

Compensation : $10.95 per hour


  • 1-2 years successful face-to-face customer service experience;

  • Ability to utilize cross & suggestive selling techniques;

  • Good verbal and interpersonal communications skills;

  • Familiarity with U.S. geography , good sense of direction, and map reading abilities;

  • Good PC & internet skills and familiarity with common office equipment and practices;

  • Previous money handling experience with basic cashiering skills and ability to make correct change;

  • Exceptional focus on accuracy and strong attention to detail ;

  • Ability to work quickly and efficiently and handle multiple tasks in a fast paced environment;

  • H.S. Diploma or GED


AAA East Central provides an attractive benefit package to help you enjoy a balanced life and meet the demands of living in today's society:

  • Medical, Dental & Vision Insurance

  • Life Insurance

  • Paid Holidays

  • Paid Vacation

  • Paid Sick Days

  • 401(k) Retirement Savings Plan with generous company match

  • Tuition Reimbursement

  • Employee Discounts

  • Free AAAPlus membership

  • Career opportunities across multiple business lines and states

To ensure a safe and healthy workplace for all, the selected candidate will be required to successfully complete a pre-employment criminal background check and hair-sample drug screening.

AAA East Central:

“Creating members for life by exceeding our members' expectations through valuable products and legendary service.”

AAA is an Equal Opportunity Employer


Job: Branch Operations (Non Agent)

Organization: BRANCH - SOLON (00400.36.6123)

Title: Customer Service Specialist II - Solon, OH - part-time

Location: Ohio-Solon (OH)

Requisition ID: 15943