Giant Eagle, Inc. Crew Lead (Full Time) Lakewood GetGo in Lakewood, Ohio
Position Title Crew Lead (Full Time) Lakewood GetGo
Employment Status Full-Time
About Us GetGo is a fresh food, unique convenience and high quality fuel destination. GetGo offers a friendly, engaging place where customers can enjoy delicious, made-to-order subs, sandwiches, burgers, salads and more - all made from fresh, high-quality ingredients. The GetGo convenience format includes a combination of standalone locations and sites adjacent to Giant Eagle supermarkets, and we operate nearly 200 locations in Western Pennsylvania, north central Ohio, northern West Virginia, Maryland and Indiana.
As a member of our GetGo team, you'll be part of a small, collaborative crew who provides efficient, accurate and pleasant service and shopping assistance. From the morning rush to the afternoon lunch crowds, you will ensure that each person waiting for a fresh sandwich, picking up their first cup of coffee or simply at the pump, is met with a smile and the great service they deserve.
Department Name Fuel and Convenience
Street Address 14013 Detroit Road
Reports To Sr. Team Leader, GetGo
Career Site Posting Option: Store Hourly
Requisition ID 83893BR
Position Summary The purpose of this position is to exceed customer and Team Member needs and expectations by providing safe, efficient, accurate, and pleasant shopping, purchasing, and food services in addition to guidance and coaching of Team Members.
Oversee the effective and efficient completion of shift duties in all areas assigned by the General Manager.
Demonstrate adherence to company policies through example and coaching.
Oversee and conduct Team Member training as required by General Manager and according to established Company policies and procedures.
Maintain safe, prompt, and courteous customer service, attend to customers' concerns and complaints, and promote the company culture by modeling and coaching Team Members.
Provide excellent customer service by being pleasant, greeting customers, and thanking them for their business.
Ring up customers' orders by scanning product or entering prices into register according to established Company policies and procedures; finalize sales and collect payments by totaling orders and accepting tender from customers.
Assist General Manager in store scheduling and scheduling adjustments.
Assist General Manager in merchandising and promotional activities including checking in vendors, merchandise receiving, price changes, displays, and signage.
Ensure that proper maintenance, cleanliness, and image standards are being maintained for the entire facility (e.g. equipment, counter area, floor, exterior pump area, etc.) to ensure safety and sanitation regulations are met.
Notify and oversee the completion of appropriate maintenance services when necessary.
Assist in the proper and timely processing of all accounting functions.
Assist the General Manager in attaining all budgeted goals and objectives for site, focusing on the areas of shrink, sales, expenses, TSR (Total Sales Revenue) and gross profit.
Implement and maintain all established inventory control policies.
Ensure all established safety and security policies are followed.
Perform duties as GoGetter, Kitchen GoGetter, and/or WetGoGetter as needed.
Responsible for controlling some expense within a department.
Responsible for direct and indirect supervision of team members in one or more departments.
Education and Training Required
High school diploma or equivalent
Education and Training Desired
1 to 3 years
Experience Desired Supervisory Experience, Customer Service/Retail Experience
At least 18 years of age
Shift * Retail Shifts *
Gets Things Done
Respect for Self and Others
Builds High Performance Teams
Communicate w/Courage & Impact
Manages Team Execution
Strategic Thinking & Planning
Extreme Outdoor temperatures
Inclement weather (hot/cold, snowy, rainy)
Carrying Up to 50 pounds
Lifting Up to 50 pounds
Sight or Peripheral Vision
Ice Coffee Machine
Bag in box machine
Merry Chef (Oven)
Motorola Hand Held Gun (Receiving)
Shrink Wrap Machine
Stand-up Lotto Machine
Texlon Ordering Machine
Watchguard Detergent Dispenser
Car Wash Equipment