Oracle User Assistance Developer in Independence, Ohio

Creates, develops, plans, writes and edits operational, instructional, maintenance, test or user manuals for paper, multimedia or web-based publications. Contributes to the timely design, production and delivery/completion of product documentation and document sets.

As a member of the technical writing division, you will organize and prepare information for publication and develop publication concepts for the best communication of subject matter. Review technical information prepared by other staff members for clarity and content. Take an active role in the definition and evolution of standard practices and procedures.

Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. 7 years of software engineering or related experience.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

As a Principal User Assistance Developer, you are responsible for developing content on existing and new NoSQL Database, Berkeley DB, and related products. You are expected to have, or quickly attain, subject matter expertise on data science, big data, hadoop, and NoSQL Database technologies. You will translate your product/solution knowledge into effective UA assets (training material, tutorials, videos, etc) that will enable customers/partners / employees to quickly and effectively deploy/use oracle products and technologies.

You will be interacting with several Lines of Business (LoBs) such as Product Development, Product Management, QA, Consulting, and IT Support personnel. You may work either individually or with multiple team members on your projects with an opportunity to lead some projects. This position requires solid technical aptitude, excellent writing skills, and the ability to complete projects with minimal supervision.

Proven ability to develop new material and organize it logically is absolutely critical. Previous experience developing user assistance for NoSQL database is highly desirable. Technical expertise in data Science, big data, hadoop, and NoSQL Database technologiesis highly desirable.

The successful candidate will also have an opportunity to work closely with the product development teams to provide a variety of user assistance types. They will design and write conceptual, reference, and task-oriented information. In addition to contextual help, they may also work on videos, tutorials, and user assistance embedded within the UI. The role involves researching new product features and new technology in a fast-paced development environment.

Flexibility, good spirits, and a strong Cloud and Identity Management and REST background are essential.

Candidates must be comfortable with adjusting work hours as necessary to accommodate a global team.

Candidates must submit writing samples that demonstrate:

  • Excellent writing skills, including the ability to research, design, and write new user assistance in a variety of formats, as well as to maintain and improve existing material.

  • Ability to write in a more relaxed, conversational style, such as that used in popular social media products.

  • Ability to write user assistance with a strong task orientation.

  • Ability to visualize and relate product functionality to real-world scenarios and produce code samples and content accordingly

Job: *Product Development

Organization: *Oracle

Title: User Assistance Developer

Location: United States

Requisition ID: 17000RRJ

Other Locations: Canada