Cleveland Clinic RN-Hospice-Triage in Independence, Ohio

Job Summary:

Provides telephone triage and follow up from patients, families, physicians, referral sources, field staff, lab offices and others related to active home care patients. Maintains clinical safety, quality care and customer satisfaction. Coordinates processing of all lab orders.

A Day in the Life of a Hospice Nurse:



  • BSN preferred; graduate of an accredited school of professional nursing required. If a diploma or Associates Degree of Nursing, a BSN will be required within 3 years of hire date.

Required Length and Type of Experience

  • Minimum of 2 years nursing experience (preferred in med/surg, long term care, home care, hospice or palliative care) with at least 1 year experience in hospice.

  • Prior phone triage experience preferred.

Required Licensure, Certification or Registry

  • Current Ohio RN license.

  • Basic Life Support (BLS) required.

  • Valid Ohio Driver's license upon hire; per policy 8-175 thereafter.

  • Must have reliable transportation and proof of automobile insurance coverage with 100,000/$300,000 coverage upon hire; per policy 8-175 thereafter

Complexity of Work

  • Good clinical judgment, careful listening, critical thinking skills and assessment skills. Strong customer service skills, including both verbal and written communication skills. Strong computer skills. Ability to be self-directed, excel in critical thinking and problem solving skills.

Physical Requirements

  • Manual dexterity to operate office equipment. May require periods of sitting, standing and walking for long periods of time. Requires good visual acuity through normal or corrected vision. Must be able to hear normal conversation. Must be able to lift at least 20 pounds.


  1. Responsible for effectively triaging and providing resolution to all home health or hospice department telephone calls regarding active or referred patients.

  2. Accepts verbal telephone orders from physicians to add/change services being provided to active patients and processes accordingly in the system.

  3. Assesses patient needs, determines and initiates appropriate action or response to meet identified needs.

  4. Assesses physician needs, provides requested information and/or guidance or service as appropriate or forwards to the appropriate person on the management team.

  5. Initiates and independently completes appropriate follow-up activities, including appropriate communication with patient/caregiver, agency staff, physician (as applicable) and complete documentation of events and interventions.

  6. Communicates as applicable to field staff, office staff, and physicians.

  7. Assists, reviews, researches, and resolves active patient and referral complaints and records outcomes accordingly to meet regulatory compliance standards.

  8. Performs direct patient care home visits as assigned during periods of high volume, low staffing, or as patient needs indicate the need for increased staffing.

  9. Other duties as assigned.

The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic’s Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.

Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities