Cleveland Clinic Referral-Coordinator-RN-Hospice in Independence, Ohio

Job Summary:

Acts as a member of the interdisciplinary team for the assigned functions related to the coordination of services with internal and external referral sources. Responsible for processing initial referrals into hospice, ensuring continuity of care, and coordinates discharge planning in contract hospitals. Also conducts and assists with the assessment, planning and coordination of GIP admissions. Responsible for developing new and securing existing referral relationships. Acts as a resource for customers to ensure their needs are being met.

Job Responsibilities:

  • Referral and Discharge - Actively engages and educates potential customers to the benefits and appropriateness of hospice care. Processes inquiries for all new referrals (internal and external). Performs assessment of potential patients consistent with Hospice of Cleveland Clinic policies, procedures, and admission criteria in conjunction with patient's physician. Provides patient/family education, including arrangements of family meetings as necessary, to ensure adequate knowledge and understanding of the hospice benefit. Coordinates hospice services required for discharge to include ordering of medications, supplies and DME, hand-off communication with field team and documentation in the electronic medical record to ensure seamless transition from hospital to community setting. Flexibility in setting and revising priorities for one's daily assignment based on patient needs/acuity, family requests and available resources.

  • Admissions/General In Patient/Symptom Management admissions - Performs admission assessments for new admissions into the CCHS hospitals and documents information in the electronic medical record within specified time frame. Performs daily assessment and coordinates plan of care with hospital/in-patient staff for General Inpatients (GIP). Uses verbal and written communication to ensure continuity of care.

  • Marketing and Customer Service - Assertively campaigns for the value and benefit of Cleveland Clinic Hospice by promoting the utilization of its services to patients, families, hospital/facility staff, community resources and agencies. Maintain comprehensive working knowledge of contractual relationships and ensure that patients are admitted according to contract provisions. Collaborates with manager to develop and utilize creative marketing opportunities to increase referral base.


  • BSN preferred; graduate of an accredited school of professional nursing required. If a diploma or Associates Degree of Nursing, a BSN will be required within 5 years of hire date.

  • Knowledgeable regarding JCAHO and Medicare standards and regulations.

  • Demonstrated ability in healthcare marketing and relationship building with patients, physicians, community agencies and institutions while providing excellent customer service. Excellent communication skills.


  • English required.


  • Current licensure as a Registered Nurse (RN) in the State of Ohio.

  • Basic Life Support (BLS) certification required.

  • Valid Ohio Driver's license upon hire; per policy 8-175 thereafter.

  • Proof of automobile insurance coverage with $100,000/$300,000 coverage, upon hire; per policy 8-175 thereafter.

Competencies (Complexity of Work):

  • Requires working under stressful conditions and working irregular hours.

  • Hours of work will vary dependent on the needs of the referral sources.

  • Requires travel to hospitals and community referral sources.

Work Experience:

  • Minimum four years of varied work experience as a professional nurse including one year in an acute setting.

  • Marketing experience preferred, preferably in healthcare.

Physical Requirements:

  • Requires full range of body motion including handling and lifting packages, manual and finger dexterity, and eye hand coordination. Occasionally lifts and carries items weighing up to 50 pounds. Requires corrected vision and hearing to normal range.

  • Requires standing and walking for extensive periods of time.

Personal Protective Equipment:

  • Requires some exposure to communicable diseases or bodily fluids.

The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic’s Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.

Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities