CBRE Senior Business Operations Analyst in Cleveland, Ohio

Senior Business Operations Analyst

Cleveland, Ohio, United States at

Requisition # 17011263

Working under general direction of line of business finance, responsible for managing operations and administrative support for a group of local business units. Manages and oversees budgeting, forecasting, financial reporting and analysis, process review and improvement, and other functions enabling the Area and local business units to meet objectives in an effective and efficient manner. This role is a combination of financial and operational oversight.

Works with management team(s) to identify, develop and implement strategic plans to achieve goals, including staffing, operational and financial analysis, reporting and planning.

Implements actions for improvement and practical solutions as approved by management.

Responsible for business metrics, strategic analysis of project resources, developing processes and standards to streamline overall business operations.

Conducts special financial and business studies and other duties as assigned by management.

Acts as key financial and logistical liaison and/or resource between management to either: an LMA (Local Market Area), business unit, large department or work group . Oversees financial reporting, budgeting and forecast for area including:

  • Produces routine and ad hoc financial reports, packages and pro forma analyses for management and business unit to support Area and local market leadership.

  • Prepares reviews and monitors data reports including Accounts Receivable, project and related revenue pipeline and other business metrics.

  • Analyzes income and expense trends to identify opportunities to improve profitability.

  • Directs research and analysis of local market financial operations to ensure that activity reported is appropriated and is in appropriate departments.

  • Makes recommendations on revised controls and implements actions for improvement.

Oversees submission of reports/request deadlines.

Coordinates work with other departments.

Responsible for troubleshooting and resolving complex inquiries and requests from internal and external clients. This will involve coordinating with either internal or external clients, line of business and client finance and accounting, other business units, HR and recruiting, regional and office business operations, and marketing.

Provides updates relative to project resource and fiscal plans.

Leads and facilitates communication of best practices, policies, procedures and initiatives to support field and LMA operations and line of business line leadership.

Ensures shared knowledge to implement process improvements.

Facilitates process improvement by engaging appropriate resources in issue identification and resolution.

Prepares and provides training and reference material to assist users.

May train new team members on policies, procedures, processes, administration and governance.

Performs other duties as assigned.

Provides formal supervision to individual employees within single functional or operational area. Interfaces with Regional Business Operations to ensure billing, expense reporting, marketing and administrative supports tasks occur consistently and timely.

Prepare Business Case for staffing requisitions and perform or oversee and coordinate with Office Services to include requisition creation in myRecruit, recruiting oversight, onboarding tasks, coordination of new employee IT needs and first day logistics (orientation and w9 verification handled by Office Services Managers).

Directly or through Office Services, communicate with new hires on status of hiring and background and first day items, coordinate onboarding to PJM specific role, primary contact for initial payroll, benefits questions and assist Directors/supervisors in same.

Plans and monitors appropriate staffing levels and utilization of labor, including overtime.

Provides input for performance appraisal for staff supporting business in BusOps.

Mentors and coaches team members to further develop competencies.

Leads by example and models behaviors that are consistent with the company's values.

Bachelor's Degree (BA/BS) or equivalent from four year college or university plus a minimum of three years related work experience to include budgeting, finance and or business analytics; or equivalent combination of education and experience. Previous Team Lead related experience preferred.

Excellent written and verbal communication skills.

Strong organizational and analytical skills.

Ability to provide efficient, timely, reliable and courteous service to customers.

Ability to effectively present information.

Ability to respond effectively to sensitive issues.

Requires advanced knowledge of financial terms and principles.

Ability to calculate intermediate figures such as percentages, discounts, and commissions. Conducts advanced financial analysis.

Ability to comprehend, analyze, and interpret complex documents.

Ability to solve problems involving several options in situations.

Requires advanced analytical and quantitative skills.

Advanced proficiency in Microsoft Office Suite.

Spreadsheet skill set to include advanced functions such as graphics, pivot tables, macros and database management required.

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.

Responsible for setting work unit and/or project deadlines.

Errors in judgment may cause short-term impact to department.

US Company Profile

About CBRE (NYSE: CBG): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE.

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

As a Fortune 500 worldwide leader in real estate services, CBRE’s more than 70,000 professionals provide exceptional outcomes for clients in 60+ countries. When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit

Canada Profile

About CBRE (NYSE: CBG): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Come experience the employee advantage at CBRE.

CBRE Limited is an equal opportunity employer who welcomes and encourages applications from all persons regardless of race, national or ethnic origin, colour, age, religion, sex, sexual orientation, family status, gender identity or expression, disability or any other status or condition protected by applicable federal, provincial or territorial law. Accommodations are available on request for all candidates at any time. If you require accommodation at any stage of the recruitment process, please contact CBRE Human Resources at mailto: or via telephone1-866-388-4346.

As a leader in real estate services, CBRE's professionals provide exceptional outcomes for clients in 60+ countries. Visit