Heartland Payment Systems, Inc. Payroll Product Support Specialist in Cleveland, Ohio
The Product Support Specialist is responsible for providing system, payroll, payroll tax, and ancillary product support to Heartland staff.
Provide direction to Heartland Team to assist with payroll input issues
Provide direction to Heartland Team with respect to complex payroll issues and problem resolution
Stay abreast of Heartland / Master Tax / Ancillary enhancements
Directly responsible for ancillary product set-up & auditing of the following, but is not limited to: Time Clock,401K Integrations, Workers Comp Integrations, General Ledger,HR Helpdesk and POP/FSA
Assist payroll specialists as needed with General Ledger, Report Writer & Accrual set ups
Directly responsible for SSN file submission, Local Tax setup in Heartland database
Communicate directly with 401K partners for client resolution regarding integration issues
Provide, upon request, group training on selected topics
Set up all EFT Agency Check Payments in Heartland
Assist payroll and tax personnel researching tax/taxability questions
Approve new earning/deduction types to be implemented in Heartland
Research and enter taxability for earning/deduction types added to Heartland
Assist with payroll/tax issues that have been directed to Heartland Support
Utilize Clientele ticketing system to respond to Heartland staff operational questions
Test and approve new functionality in Heartland as requested by development
Send daily ACH bank files for East Coast and West Coast
Excellent interpersonal, mentoring, and team building skills required
Ability to work under time constraints
Ability to multi task
Self-motivated with excellent research skills
Strong organizational and communication skills
Working knowledge of payroll, wage and tax laws and payroll regulations required
2 years minimum related
We are an EOE F/M/D/V.
Global Payments, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.
Nearly 90 percent of our employees rate Heartland a great place to work. More than just a job, we offer a career with a company you can believe in. From IT to customer service to sales and corporate, we have a wide range of opportunities. And with locations across the country, we may be in your own backyard. Heartland Payment Systems is a Global Payments company.
Global Payments Inc. (NYSE: GPN) is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world.
Headquartered in Atlanta, Georgia with more than 8,500 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 30 countries throughout North America, Europe, the Asia-Pacific region and Brazil.
Why Work for Global Payments?
Corporate citizenship is fundamental to our values
Real opportunities to grow professionally
Collaborative, friendly work environment
Relaxed, casual dress code