Heartland Payment Systems, Inc. Payroll Product Support Specialist in Cleveland, Ohio


The Product Support Specialist is responsible for providing system, payroll, payroll tax, and ancillary product support to Heartland staff.

Job Details:


  • Provide direction to Heartland Team to assist with payroll input issues

  • Provide direction to Heartland Team with respect to complex payroll issues and problem resolution

  • Stay abreast of Heartland / Master Tax / Ancillary enhancements

  • Directly responsible for ancillary product set-up & auditing of the following, but is not limited to: Time Clock,401K Integrations, Workers Comp Integrations, General Ledger,HR Helpdesk and POP/FSA

  • Assist payroll specialists as needed with General Ledger, Report Writer & Accrual set ups

  • Directly responsible for SSN file submission, Local Tax setup in Heartland database

  • Communicate directly with 401K partners for client resolution regarding integration issues

  • Provide, upon request, group training on selected topics

  • Set up all EFT Agency Check Payments in Heartland

  • Assist payroll and tax personnel researching tax/taxability questions

  • Approve new earning/deduction types to be implemented in Heartland

  • Research and enter taxability for earning/deduction types added to Heartland

  • Assist with payroll/tax issues that have been directed to Heartland Support

  • Utilize Clientele ticketing system to respond to Heartland staff operational questions

  • Test and approve new functionality in Heartland as requested by development

  • Send daily ACH bank files for East Coast and West Coast


  • Excellent interpersonal, mentoring, and team building skills required

  • Ability to work under time constraints

  • Ability to multi task

  • Detail oriented

  • Self-motivated with excellent research skills

  • Strong organizational and communication skills

  • Working knowledge of payroll, wage and tax laws and payroll regulations required


2 years minimum related

We are an EOE F/M/D/V.

Global Payments, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.

Nearly 90 percent of our employees rate Heartland a great place to work. More than just a job, we offer a career with a company you can believe in. From IT to customer service to sales and corporate, we have a wide range of opportunities. And with locations across the country, we may be in your own backyard. Heartland Payment Systems is a Global Payments company.

Global Payments Inc. (NYSE: GPN) is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world.

Headquartered in Atlanta, Georgia with more than 8,500 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 30 countries throughout North America, Europe, the Asia-Pacific region and Brazil.

Why Work for Global Payments?

  • Corporate citizenship is fundamental to our values

  • Real opportunities to grow professionally

  • Collaborative, friendly work environment

  • Relaxed, casual dress code

  • Competitive benefits