Heartland Payment Systems, Inc. Payroll Implementation Specialist in Cleveland, Ohio


The Implementation Specialist is primarily responsible for loading new client information into the payroll software system and ensuring an accurate and professional transition to Heartland Payroll.

Job Details:

Responsibilities: Inputs new client data (including employee payroll data, tax information, etc.) into Heartland Payroll system and reviews for accuracy Balance prior wage and tax reports to prior quarter tax returns Understanding of taxable fringe benefits, non- taxable fringe benefits, tax shelter annuities, pre-tax deductions and non-cash fringe benefits Confirms any discrepancies within new client paperwork submitted by sales department Interacts with clients via welcome calls, processing calls and email Provides training to new clients on Heartland Payroll capabilities, functionality and reports available Ensures deadlines are met and clients initial payrolls are processed accurately Maintains an assigned base of payroll clients Other administrative and clerical tasks as assigned or requested May be required to work more than 40 hours per week depending on seasonal business need (to be compensated according to all applicable state wage and labor laws) Qualifications: Detail oriented, with ability to focus on and comprehend numerical and financial data Customer-service oriented, excellent phone manners required Ability to work under time constraints and meet schedules; at times with unexpected deadlines, to ensure client’s payroll needs are met Ability to multi task – interacting with clients, Payroll Specialists and all other internal customers or associates, at times simultaneously Ability to work independently as well as part of a team Strong organizational and communication skills Working knowledge of basic office technology Proficient in Windows PC environment with accurate data entry/keyboarding skills Must achieve leveling advancement as per required schedule Education/Experience: Associates or Bachelor’s Degree preferred Previous payroll industry experience preferred, with working knowledge of payroll, wage and tax laws and regulations Customer service/call center/help desk experience helpful -Or- an equivalent combination of education and/or experience

We are an EOE F/M/D/V.

Global Payments, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.

Nearly 90 percent of our employees rate Heartland a great place to work. More than just a job, we offer a career with a company you can believe in. From IT to customer service to sales and corporate, we have a wide range of opportunities. And with locations across the country, we may be in your own backyard. Heartland Payment Systems is a Global Payments company.

Global Payments Inc. (NYSE: GPN) is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world.

Headquartered in Atlanta, Georgia with more than 8,500 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 30 countries throughout North America, Europe, the Asia-Pacific region and Brazil.

Why Work for Global Payments?

  • Corporate citizenship is fundamental to our values

  • Real opportunities to grow professionally

  • Collaborative, friendly work environment

  • Relaxed, casual dress code

  • Competitive benefits