GCA Services Operation Manager Cleveland/Akron/Youngstown area in Cleveland, Ohio

The Director of Facilities Operations & Maintenance is expected to serve as the GCA Services primary point of contact for the contract and responsible for the performance of the maintenance department. Directs activities of all Facilities Staff members directly or via subordinate manager. Responsible for managed budgets up to $1M annually.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):

  1. Provide leadership and develop a positive culture for the maintenance team.

  2. Planning, scheduling, prioritizing, directing work against many competing demands.

  3. Managing a Profit & Loss Center; achieving financial plans.

  4. Effective utilization of the Computerized Maintenance Management System.

  5. Develop reports utilizing MicroSoft Office products: Word, Excel & PowerPoint

  6. Conducts inspections and audits. Prepares reports noting findings.

  7. Ability to understand specifications, blueprints, manuals and schematic drawings for installation, maintenance and repair of structures and equipment is preferred.

  8. Conducts annual performance evaluations, hires new employees, progressive discipline.

  9. Prepares annual budgets and manages departmental expenditures.

  10. Manage and coordinate activities of local service providers and/or subcontractors.

  11. Train, supervise and evaluate management level positions.

  12. Provide effective communication with the customers and clients.

  13. Inventory Management.

  14. Oversees and/or participates in capital planning

  15. Provide excellent customer service.

  16. Responds to emergency situations during and after hours.

  17. Other similar responsibilities.


Oversee large teams of hourly employees, administrative personnel and salaried managers.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Individual must have proven supervisory, administrative, and communication skills along with an Associate's degree (A. A.) or equivalent and three years related experience; or equivalent combination of education and experience.


Competent with Microsoft Office, including Word, Excel and PowerPoint. Experience working with Computerized Maintenance Management Systems and Building Automation Systems may be required.


Ability to read and comprehend instructions, correspondence and memos. Ability to write effective correspondence. Ability to effectively present information in one-on-one and group situations to customers, clients, and other employees.


A valid state driver's license may be required.


Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; sit; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee is occasionally required to use hands to finger, handle, or feel objects, tools, or controls.

The employee must regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.


The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly works in office environments. This position is also expected to routinely tour all areas of the facilities including mechanical spaces, roofs and other potential hazardous environments.

A criminal background check, results of which are not necessarily a bar to employment, and a drug screen are required.