Morris Group, Inc Customer Field Support in Cleveland, Ohio

Customer Field Support

  • Job ID:621

  • Type:Full-Time

  • Posting Company:Haas Factory Outlet/Chicago

  • Location:Cleveland, OH 44113

  • Category:Sales

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Bring your talent, imagination and commitment.

Help lead the way in the 21st century with the World's leading CNC machine tool builder. Join our team to build a strong, successful and prosperous tomorrow - today.

Purpose & Function

Join our team and help define, develop and deploy our newest business strategy focused on advanced customer service and support. You will collaborate with Sales, Service, Contract Administration and third party suppliers, as required, to support our clients and maximize productivity of their processes. You will support existing customers by guiding them through new equipment integration, while ensuring customer processes are implemented quickly and are as efficient as possible.

Day in the Life

  • Ensures maximum productivity of machine users

  • Uses specific Morris processes to consult with and measure the performance and satisfaction of users

  • Documents the status and activities for installed machines using the Integration Management processes and tools

  • Identifies and documents needs of product and process improvements through active interviewing processes and reporting through SalesForce

  • Applies technical resources to determine resolution for customer needs

  • Recommends optimizing solutions through proposals; follows projects through the sales cycle and maintains accurate project reporting in SalesForce

  • Develops and delivers custom product demonstrations

  • Maintains an accurate customer database using SalesForce

  • Interfaces regularly with the Capital Sales partners regarding account knowledge

  • Presents quotations per customer inquiries

  • Maintains a broad knowledge of the machine tool industry as well as its applications and technical requirements; maintains in-depth technical knowledge of company core product lines

  • Ensures customer commitments are executed as planned and exhibits ownership of problems, including coordinating with appropriate departments when necessary for resolution of problems to ensure customer satisfaction

Required Qualifications

  • A two-year degree in engineering with three years of applicable experience or equivalent combination of education and experience is preferred

  • Possess basic knowledge of industry specific machine tools and applications

  • Ability to analyze and eliminate sales obstacles through creative and adaptive approaches

  • Proven experience and ability to effectively present products and information to customers in a one-on-one or group setting

  • Regular regional travel up to 80% required; overnight travel up to 20% is required

  • Experience with Microsoft Office Suite and the ability to interpret a variety of instructions provided in written, oral, diagram, or schedule form

Benefits

We offer Premier Benefits including Medical, Dental, Vision, LTD, STD, Life, AD&D, 401K Retirement, Charitable Contribution, Tuition Reimbursement, a competitive Paid Time-off Package for Work/Life Balance, Employee Recognition Events, and MORE!

Morris Group, Inc., including all operating subsidiaries, is an EO Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.