My Guys Plumbing, Heating & Air customer service rep / adminstrative assistant in Bedford, Ohio
With over 40 year experience servicing heating, air conditioning and plumbing . . .
"It’s time to make My Guys your Guys"
We are looking for an exceptional Customer Service Rep for our customers’ needs. We are a family-owned heating and cooling company searching for the right person to serve our customers and support the technicians who solve their Plumbing ,Furnace and Air Conditioning needs.
Convert incoming calls into booked service appointments.
Respond to customer requests and resolving issues.
Be professional and establish customer rapport, encouraging repeat business.
Participate in training to boost booked calls and practice outbound calling.
Maintain and update customer database with complete and accurate information.
Communicate information to service technicians
Proven track record in customer service.
Intermediate computer skills; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Ability to build trust and demonstrate empathy.
Highly motivated, flexible, and great attitude on life.
Desire to have a career, not a job.
Positive attitude with a focus on solutions.