My Guys Plumbing, Heating & Air customer service rep / adminstrative assistant in Bedford, Ohio

With over 40 year experience servicing heating, air conditioning and plumbing . . .

"It’s time to make My Guys your Guys"

We are looking for an exceptional Customer Service Rep for our customers’ needs. We are a family-owned heating and cooling company searching for the right person to serve our customers and support the technicians who solve their Plumbing ,Furnace and Air Conditioning needs.

Responsibilities

  • Convert incoming calls into booked service appointments.

  • Respond to customer requests and resolving issues.

  • Be professional and establish customer rapport, encouraging repeat business.

  • Participate in training to boost booked calls and practice outbound calling.

  • Maintain and update customer database with complete and accurate information.

  • Communicate information to service technicians

Requirements

  • Proven track record in customer service.

  • Intermediate computer skills; good typist and proficient with phone systems.

  • Highly organized with exceptional follow-through abilities.

  • Strong verbal and written communications.

  • Ability to build trust and demonstrate empathy.

  • Highly motivated, flexible, and great attitude on life.

  • Desire to have a career, not a job.

  • Positive attitude with a focus on solutions.