Cleveland Clinic Patient-Representative in Avon, Ohio

Job Summary:

This position is posted as a JIC (Job Interest Community). You are submitting your application for all Patient Service Representative opportunities that are open at our Richard E Jacobs Family Health Center and our Avon Lake Towne Center locations. Once you apply, we will personally review your application to ensure that you meet the minimum qualifications and have completed the entire application. At that time, you may be contacted to discuss your experience and shift preferences. This way, we can be sure that the job you apply for is the perfect fit for you.

Preferred experience - we are seeking candidates who have experience working with vision insurances, sales of vision wear (contacts, eyeglasses, sunglasses and vision wear products), experience with cash sales and over the counter taxable items not covered by insurance.

Positions available as of 8.10.17

Part Time - Richard E Jacobs - hours are 4pm to 8pm (Mon-Thurs) and Saturdays 8am to 12noon

Provides a comprehensive set of business, financial and appointment-related services.


  • Enters and maintains computer data including master patient data and insurance and billing information.

  • Performs call center scheduling for arrival and departure desk activities.

  • Collects referring physician demographics information for communication.

  • Recruits, initiates protocol and trains patients on MyChart system.

  • Performs screening and scheduling of interpreter services. Initiates privacy practices and consent.

  • Performs point of service activities such as visit preparation, co-pay collection, patient tracking and record tracking.

  • Other duties as assigned.


  • High School Diploma or GED.

  • Working knowledge of computerized appointment scheduling system, insurance processing or other related office functions.

  • Knowledge of medical terminology.

  • Ability to perform basic math sufficient to process insurance co-pays. Working knowledge of PC window applications sufficient to input and retrieve date.

  • Must be able to type a minimum of 30 words per minute (assessed at time of application) or demonstrable personal computer keyboard skills.


  • None required.

Complexity of Work:

  • Excellent communication and organizational skills are essential in order to successfully communicate with a diverse patient population and workforce.

  • Ability to handle multiple tasks.

  • Demonstrated independent thinking and problem-solving skills.

Work Experience:

  • Minimum two years patient registration, insurance processing or appointment scheduling.

  • Receptionist, General office or a job related training program may offset some of the experience requirement.

  • Associate Degree may substitute for one year of experience.

  • Bachelor's Degree may substitute for the experience requirement.

Physical Requirements:

  • Dexterity sufficient to operate a PC and other office equipment. Ability to lift and transport up to 25 pounds. May require extended periods of standing, walking or sitting. Good visual acuity through normal or corrected vision.

Personal Protective Equipment:

  • Follows standard precautions using personal protective equipment as required.

The policy of Cleveland Clinic and its system hospitals (Cleveland Clinic) is to provide equal opportunity to all of our employees and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. Job offers will be rescinded for candidates for employment who test positive for nicotine. Candidates for employment who are impacted by Cleveland Clinic’s Smoking Policy will be permitted to reapply for open positions after 90 days. Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic facility.

Cleveland Clinic is pleased to be an equal employment employer: Women/Minorities/Veterans/Individuals with Disabilities